Reference

What You Agree To When You Use mygocasino

Access to mygocasino depends on state law and is available only where local law permits. These terms govern your account, your transactions through PayPal, Venmo, or Play+, and how we handle your data — plain language, no buried clauses.

State-eligible access onlyAccount terms apply at registrationPayPal, Venmo, Play+ transaction rulesData handled under applicable US lawContact us to request changes
mygocasino What You Agree To When You Use mygocasino
REACH OUR TEAM

How to Contact Us About Legal Matters

Questions about your account terms, a data request, or a policy dispute are handled through the channels below. When you contact us about a legal or account matter, please include your registered email address so we can pull up your record without delay. We aim to respond to formal policy queries within the timeframe required by applicable state rules.

Live Chat Open the chat window from any page while logged in. Reference your account ID so our team can access your policy or transaction history immediately.
Email Support Send legal or data-related requests to our support address. Responses to formal account and policy inquiries follow state-mandated response windows.
Account Help Center Log into your account and navigate to Account Settings for self-service options including document submission, identity verification steps, and policy acknowledgment records.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Your Data

Your account data is encrypted in transit and at rest. We retain transaction records — including PayPal deposits, Venmo transfers, and Play+ card activity — for the period required by applicable state and federal record-keeping rules, not indefinitely. If you want to know what data we hold on you, you can submit a written request through live chat or email and we will respond within the applicable legal window. We do not sell your personal information to third parties for marketing purposes.

SSL Encryption

Every page you load and every transaction you submit — PayPal, Venmo, Play+ or otherwise — travels over an encrypted SSL connection between your device and our servers.

Data Retention Rules

We keep your account and payment records only as long as state and federal rules require. Once the retention window closes, your data is deleted from our active systems.

Identity Verification

Before processing a withdrawal, we match your submitted ID against your account details. This step protects your funds and satisfies state-level Know Your Customer requirements.

Policy Change Notification

When our legal terms change, we notify you via the email address on your account at least ten days before the updated terms take effect, giving you time to review them.

Common Legal Questions About Your Account

Below are the account and policy questions we hear most often from people in eligible states. If your question is not covered here, reach us through live chat or email with your account ID ready.

Access depends on your state's law. We only permit accounts where local regulations allow online gaming. Check your state's current rules before funding your account.

We collect your name, address, date of birth, email, and payment method details — including PayPal or Venmo account identifiers — to verify identity and process transactions under applicable law.

Submit a written data request through live chat or our support email. Include the email address tied to your account. We respond within the window required by applicable state rules.

You can request deletion of personal data that is no longer required for legal retention. Records tied to financial transactions may be kept for the period mandated by state and federal law regardless.

Any confirmed balance in your account at the time of closure is returned to your original payment method — PayPal, Venmo, or Play+ — after we complete the standard identity verification step.

Reach us via live chat first. If the matter is unresolved, email our support team with your account ID and a brief description. Formal disputes follow the process outlined in your account terms.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.